SpecViper
Private Limited
This Refund Policy explains how refunds, cancellations, partial releases, disputes, subscription charges, and secure workspace charges may be handled for SpecViper and LanceTime services.
For LanceTime marketplace work, client payments may be held until the agreed milestone or service is completed and approved. Refunds depend on project status, freelancer work completed, and dispute review. LanceTime service charges are limited to subscriptions and virtual machine or secure workspace charges.
If a client cancels before work starts and no platform cost has been incurred, the eligible funded amount may be refunded after review, subject to payment gateway charges and applicable taxes.
If work has started, refunds are reviewed based on the contract, milestone status, delivered work, communication history, and any applicable dispute decision.
If a client requests partial payment, the freelancer may accept or reject the request. If accepted, the approved portion may be released to the freelancer and the remaining eligible amount may remain in escrow, return to the client, or follow the agreed project outcome.
Subscription charges may be non-refundable after the subscription is activated or platform services have been used, unless required by law or approved after support review.
Charges for virtual machines or secure workspaces may be non-refundable once resources are provisioned or used, unless there is a verified service failure from our side.
Payment gateway charges, bank charges, taxes, and currency conversion charges may be deducted or handled according to payment partner rules.
If a client or freelancer is inactive, or if a chargeback or dispute is raised, LanceTime may hold the milestone status until review is complete. Chargebacks are handled according to bank and payment gateway rules.
Approved refunds will be initiated to the original payment method. Bank and payment gateway timelines may vary depending on the payment partner and user bank.
For refund or dispute support, contact vamsi.konakala@specviper.com with the payment reference, project name, user email, and reason. Address: 2-150, Vuyyuru Mandalam, Gandigunta, Krishna, Andhra Pradesh, India - 521165.